Refund policy

Returns & Refunds

We want every HORVATH adventurer to head into the wild with kit they trust. If something is not quite right with your order, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.

To start a return, please email mail@horvathcamp.co.uk with your order number and a short note about what you would like to send back. We will reply within two working days with return instructions and the address.

Items must be in resaleable condition, with all tags and protective packaging intact. Cookware that has been used on an open flame or scorched cannot be refunded for hygiene and safety reasons, but we will always assess manufacturing faults case by case.

Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned goods. Original shipping charges are non-refundable unless the return is the result of our error or a faulty product.

If a parcel arrives damaged in transit, please contact us within 7 days of receipt with photos of the packaging and item. Your statutory rights under UK consumer law are not affected by this policy.